Privacy Policy

East Bay Deli (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at eastbaydeli.com, place an order, make a reservation, join our email or text list, contact us, apply for a job, or otherwise interact with us online or offline.

This Privacy Policy applies to Delicious Management Company, Inc. and our restaurant locations operating under the East Bay Deli name, including all of our locations, unless a specific location posts a separate privacy notice.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Account or loyalty-program information
  • Reservation details
  • Catering or event inquiry details
  • Gift card purchase information
  • Employment application information
  • Any information you submit through contact forms, surveys, reviews, or customer service communications

Information Related to Orders and Transactions

  • Order details
  • Purchase history
  • Restaurant location visited
  • Date and time of transaction
  • Payment confirmation information from our payment processor (we do not store full payment card numbers unless specifically stated otherwise)

Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • Time spent on pages
  • Clickstream data
  • Cookie or similar tracking technology information

Information from Third Parties

We may receive information from online ordering platforms, reservation providers, delivery partners, payment processors, loyalty or rewards platforms, advertising and analytics providers, and social media platforms if you interact with us there.

2. How We Use Information

  • Operate, maintain, and improve our website and services
  • Send service-related messages
  • Send marketing emails or text messages where permitted by law
  • Personalize your experience
  • Administer loyalty or promotional programs
  • Analyze website performance and customer engagement
  • Detect, investigate, and prevent fraud, misuse, or security incidents
  • Comply with legal obligations
  • Enforce our terms, policies, and other agreements

3. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, web beacons, analytics tools, and similar technologies to remember your preferences, understand website traffic and usage, measure ad performance, improve functionality, and support remarketing or advertising campaigns.

You may be able to adjust your browser settings to refuse or limit cookies. Please note that some website features may not function properly if cookies are disabled.

4. Marketing Communications

If you sign up for promotional emails, we may send you newsletters, offers, and updates. You can unsubscribe at any time by using the unsubscribe link in our emails.

If you opt in to receive text messages, we may send you promotional and transactional SMS messages. Consent to receive text messages is not a condition of purchase. Message and data rates may apply. You may opt out at any time by replying STOP, where applicable, or by contacting us using the information below.

5. How We Share Information

We may share your information with our affiliates and restaurant locations, service providers that help us operate our business, delivery or ordering partners if needed to fulfill your request, professional advisors, and government authorities or other parties when required by law or to protect our rights, property, safety, or customers.

We do not sell your personal information for money. However, some privacy laws may define certain advertising or analytics-related data sharing more broadly. Where required by law, we will provide any required notices and choices.

6. Third-Party Services and Links

Our website may link to third-party websites, apps, or services, such as reservation systems, online ordering providers, delivery partners, gift card platforms, or social media pages. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information.

7. Payment Information

Payments made through our website or online services may be processed by third-party payment processors. We do not control those processors’ privacy or security practices. Please review their policies for more information.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide products and services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices

  • Opt out of marketing emails by clicking unsubscribe
  • Opt out of text messages by replying STOP where applicable
  • Adjust cookie settings in your browser
  • Contact us to update or correct certain information

Depending on where you live, you may also have additional privacy rights under applicable law.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our website. If you believe a child has provided us personal information, please contact us so we can review and delete it if appropriate.

12. State Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, such as the right to request access to, correction of, deletion of, or limitation of certain processing of your personal information, subject to applicable exceptions.

To make a privacy request, please contact us at:

  • Email: comments@eastbaydeli.com
  • Phone: (843) 308-9962
  • Mailing Address: 625 Treeland Dr., Suite B, Ladson, SC, 29456
  • We may need to verify your identity before responding to your request.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” or “Last Updated” date above. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy, to the extent permitted by law.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at comments@eastbaydeli.com